4 Questions To Ask Your HVAC Technician Before Hiring

It’s time to give your HVAC system a checkup and schedule a maintenance visit. As a homeowner, you’re doing everything right to maintain your system and keep it healthy. Now, it’s time to hire an HVAC technician to do the job. The only problem is, you’re no HVAC expert. How do you know who to hire for the job?

It’s good to talk to a few different contractors before making any decisions. Here’s what you should ask every HVAC technician before hiring them to work on your system:

“Are you licensed and insured?”

Almost every state requires HVAC technicians to be licensed. If they’re not, you probably shouldn’t hire them to work on your system. Make sure to ask your technician if they are licensed, and grab the license number from them — you can then look it up through your state contractor licensing board.

Additionally, it’s good to make sure they’re insured, just in case something goes wrong while they’re working in your home. Ask if their company has both worker’s compensation and liability insurance, just in case.

“How much experience do you have in the industry?”

Have they been working in the HVAC industry for a long time? Are they relatively new? Knowing how much experience an HVAC technician has can help you feel more comfortable about hiring them.

In addition, consider asking how they learned their skills. If you have a specific brand or type of system, determine if they have experience with that as well.

“Can you provide references from past customers?”

Almost every HVAC technician will give you a written estimate explaining what work will be done and how much it will cost. However, it’s important to get references, too.

Talking to past customers can give you a good idea of how the technician works. If they can’t or won’t provide references or reports from other customers, that’s a bad sign and you should most likely hire a different technician.

“How do refunds, warranties, and guarantees work?”

Your current system may be under warranty, and a good HVAC technician will follow the terms of the warranty. Or, you may be past warranty, in which case they should give you a new guarantee in writing.

It’s also good to ask about how refunds work. Make sure that you are hiring a reputable company that installs the equipment properly and fully discloses their policy. In most cases you can’t get your money back should the repair not last, however a reputable company will work with you to find a solution.

In addition, energy and cost efficiency are also important to many homeowners. If it’s something important to you and you want to know more, or if you feel your system isn’t working as efficiently as it should, bring it up with the technician to find out their recommendations.

You don’t have to be an expert on HVAC systems to find a good technician. With these tips, you can hire the best person for the job and ensure your system runs smoothly and efficiently, keeping your home comfortable and saving you money.

What other questions would you also suggest asking your HVAC technician?


5 thoughts on “4 Questions To Ask Your HVAC Technician Before Hiring

  1. I really liked your suggestion to ask your HVAC contractor how much experience in the industry they have. You talk about how knowing their experience will help you to feel more comfortable about hiring them, and I agree. When you bring someone in to fix any appliance, you want to make sure that you are getting it fixed correctly, so asking anybody you potentially hire what their experience is, will give you insight on the work they’ve done. This way you’ll know if they really can perform the task you’re asking of them. Thank you for the insight!

  2. These are all really great questions to answer before hiring someone to do HVAC work. I especially would like to know more about the refunds and warranties involved with my air conditioner. I need to get mine replaced soon, so it would be really helpful to learn that information in case something goes wrong with the unit. It would also be good to see if they have guarantees with their installation, just in case any mistakes are made. Thanks for sharing this!

  3. Hey! I just wanted to reach out and say thank you for this info. I have been looking to hire an HVAC team for awhile now, and you would be surprised at how many do not have past references or even websites, although sometimes this is understandable with really mall companies or newly formed groups. In any event, I will have to bookmark this article because it is going to give me some good firepower in the search for a good and cost-efficient HVAC group.

  4. I’ve decided this year to take good care of my appliances, and since I’ve never had my furnace maintained before I’m planning on doing that soon. We just moved though, so I don’t have an HVAC person yet, and I’m going to use these tips to find someone we love. I especially love your suggestion to make sure that they’re licensed and insured. I would’ve thought to have asked if they were insured but not licensed, so I’m glad that I read this!

    1. So glad to hear this information was helpful to you Janelle!
      If you need some help finding a good local contractor in your area, please feel free to call us (1.855.932.4822). We have a network of trusted contractors across the nation that we can refer you to.

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