Please call our Customer Support Team before returning any product at 855.932.4822.
Our Customer Promise states 100% satisfaction with your purchase. That means if you are dissatisfied with your purchase for any reason, HVAC.com will take your purchase back with no re-stocking fee; provided it has not been damaged, installed, used or altered in any way. You simply pay return shipping. We offer this Hassle Free Return policy for 365 days!
However, if your product arrives damaged or defective, we will pay the return shipping and replace/refund your purchase.
For defective humidifiers, please call us.